The X-Factor: Getting Extraordinary Results from Ordinary PeopleJohn Wiley & Sons, 2002. 7. 15. - 208페이지 Ross Reck ist Consultant und hat die letzten 15 Jahre damit verbracht, einen Vier-Phasen-Management-Prozess zu entwickeln, der seiner internationalen Klientel dabei hilft, ihr Kerngeschäft zu steigern, und zwar in Millionenhöhe. Er gründet seine Philosophie auf den - wie er es nennt - "X-Faktor", d.h. das Geheimnis, wie man ganz gewöhnliche Mitarbeiter dafür begeistert, ein Extra-Pensum zu absolvieren und so ihre Chefs dabei zu unterstützen, Ergebnisse der Extraklasse zu erzielen. Reck stellt seine Techniken als Geschäftsgleichnis dar und zeigt, wie jeder Manager mit Hilfe des "X-Faktors" mit durchschnittlichen Mitarbeitern überdurchschnittliche Erfolge erzielen kann. "X-traordinary Results!" liefert das Rezept, wie auch Sie aus Ihren Mitarbeitern leistungsstarke Spitzenkräfte machen können. Umfassend in der Darstellung, leicht verständlich, schnell umsetzbar und universell in der Anwendung: Dieses Buch ist ein absolutes Muss für jede erfolgsorientierte Führungskraft. |
목차
| 1 | |
CHAPTER 2 Meeting a Great Manager | 9 |
CHAPTER 3 Discovering the XFactor | 15 |
CHAPTER 4 Rx for Taming the XFactor | 27 |
CHAPTER 5 Step One Plans | 33 |
CHAPTER 6 Step Two Relationships | 45 |
CHAPTER 7 Step Three Agreements | 57 |
CHAPTER 8 Step Four Maintenance | 71 |
CHAPTER 9 Taming the XFactor with Customers | 97 |
CHAPTER 10 Taming the XFactor with a Labor Union | 117 |
CHAPTER 11 The End of a Great Morning | 127 |
CHAPTER 12 He Became a Great Manager A Summary | 129 |
APPENDIXES | 135 |
Index | 185 |
About the Author | 191 |
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자주 나오는 단어 및 구문
accomplishments achieve achieve extraordinary results Agreements answered asked Phil become building cause celebrations concerned connect continued create customer’s customers develop doctor don’t effort employees exactly example excited expect experience extra fact feel flip chart four Fritz getting going hand hard human idea important individual interest it’s keep key players listening look maintaining Maintenance manager meaning meet ment mile motivation Nancy necessary Once opportunities organization play PRAM Model president problem pursuing puzzle question reason relationships remember remind renewal replied respect responded self-interest smiled Southwest step success sure talk tame the X-Factor taming the X-Factor tell That’s things thought tion told took trust understand union walked What’s
인기 인용구
23 페이지 - The central principle which derives from Theory Y is that of integration: the creation of conditions such that the members of the organization can achieve their own goals best by directing their efforts toward the success of the enterprise.
182 페이지 - Yes, it was a lot of work and took a lot of time, but the payoff was extraordinary!
144 페이지 - The doctor they were calling on worked at a medical clinic that was located on the twelfth floor of a high-rise office building in downtown Los Angeles.