Quality software management
4 volumes : illustrations
9780932633224, 9780932633286, 9780932633248, 9780932633323, 0932633226, 0932633285, 0932633242, 0932633323
1107730137
v. 1 Systems thinking
v. 2 First-order measurement
v. 3 Congruent action
v. 4 Anticipating change